Job title: PFB Customer Service Resolution Specialist
Company: Virginia Government
Job description: Search by job title, location, department, category, etc.Search Jobs Near MePFB Customer Service Resolution Specialist
- R0061661
- Charlottesville, Virginia, United States, 22904
- Finance, Business & Human Resources
- University of Virginia
The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’ inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires. Contacts may be initiated by customers fax mail email work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues. Our goal is to resolve all of the patient’s concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.
- Responds to patient inquiries via incoming phone calls, emails or messages
- Provides information about financial assistance for patients notably uninsured/under-insured patients.
- Performs analysis of billing process to determine what if any amount is patient responsibility.
- Resolves patient responsibility balances through proven debt collection techniques.
- Provides optimum customer service including quality assurance for all patient inquiries
- Performs the following Contact Center functions: answer calls, respond to email, meet performance expectations.
- Performs computerized data entry.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $16.64 – $25.79 HourlyMINIMUM REQUIREMENTSEducation: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity EmployerSign up for job alertsFirst Name (required) 2340562eLast Name (required) da017f71Email (required) c2ca63d6Who would you like to share this job with? 83529c5eCategories 2560ce30 Categories 83770ae8Locations 0e5674f4 Locations 44492f15Agency d8dd9913 Agency 4655a26eSend Please wait… DoneThank youShare this jobFirst Name (required) 00c70181Last Name (required) a2bea526Email (required) 0eba734cWho would you like to share this job with? 00dc681fShare Please wait… DoneThank you for sharing this jobSimilar JobsMission We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives. Vision To be the national model for the engaged university: engaged with ideas and the world. Who We Are…James Madison University’s Facilities Management is seeking a Day Shift Housekeeping Supervisor. The shift is Monday – Friday, 6:00 a.m. – 2:30 p.m., with overtime as required to cover special events and inclement weather.These are incredibly exciting times at VDSS! We are driving unprecedented, progressive organizational change to create platforms for industry-leading innovations with the goal of delivering the best possible outcomes for Virginians. We offer compr…Come join the faculty and staff of Virginia State University because “Greater Happens Here”Come join the faculty and staff of Virginia State University because “Greater Happens Here”This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient sche…Apply NowFirst Name (required) ba84c16fLast Name (required) 98913e0eEmail (required) aa57e574Apply Please wait… DoneThank you×Before You Go…Would You Like To Register Your Interest?First Name (required) 17db315eLast Name (required) 6e8b789dEmail (required) 0b85e2cfSend Please wait… DoneThank youClose×This website uses cookies.“Cookies” are small files either stored on a server or sent back to a visiting computer. In certain applications user information is stored as cookies, which are then sent back to and stored on the user’s computer. Some sections of the website use cookies to customize the information presented to you. Cookies are also used to aggregate site usage information to help us improve our users’ experience.Please see our .I do not accept I acceptThe Commonwealth of Virginia is an Equal Opportunity EmployerIt is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.Virginia uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. To check your current eligibility .If you need accommodations as an applicant, please contact the Human Resources Office of the hiring agency directly for more information.For technical questions, please complete and submit . For job related questions, please contact the agency contact on the job posting.
Expected salary: $16.64 – 25.79 per hour
Location: Charlottesville, VA
Job date: Thu, 20 Jun 2024 03:42:40 GMT
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